IT professional with extensive experience in systems engineering, cloud migration and Level 2/3 support. Migrated dozens of servers to Azure and deployed hundreds of workstations across numerous sites. Combines Microsoft infrastructure expertise with hands-on AI application development, helpdesk workflow design and PowerShell automation.
Experienced in technical documentation, user training and translating complex issues into practical guidance.
Professional experience
Senior Technician
Winning Technologies · O’Fallon, MO April 2019 – Present
Migrated dozens of servers from the company datacenter to Microsoft Azure, reducing infrastructure and overhead costs.
Provide Level 2/3 support through onsite, telephone and remote sessions for servers, workstations and Microsoft applications.
Support Windows Server and Active Directory, including domain controller replacement, DNS, replication and migration readiness.
Troubleshoot Microsoft 365 authentication and licensing in RDS environments, including Shared Computer Activation.
Reduce operational spending through unused product reviews, vendor contract optimization and Microsoft licensing incentives.
Manage server and workstation patches, customer onboarding and offboarding, and escalated technical issues.
Write procedures and task documentation to standardize troubleshooting and service delivery.
Lead Technician (Contractor)
ABBTECH, Inc. · Various projects and contracts January 2016 – March 2019
Deployed hundreds of workstations across numerous Tenet Healthcare sites in Tucson, Arizona, without interrupting office productivity.
Performed Windows migrations and application installations for healthcare and Air Force environments; documented equipment changes.
Resolved access and usability issues with Intergy, ImageView and Cerner, and supported deployment team members.
Senior System Engineer
Synchronoss Technologies October 2007 – October 2015
Diagnosed production problems and provided advanced troubleshooting, including scheduled after-hours and weekend Level 2 support.
Administered Microsoft Exchange Server and Outlook profiles; created production runbooks and installation instructions.
Selected AI & automation projects
AI Guidance
Cloudflare Workers AI
Developed a guided generative AI application with structured prompts, conversational follow-ups, multi-file uploads and file analysis. Added temporary file processing and deletion, plus Cloudflare Turnstile abuse protection.
Designed AI-assisted workflows for BM365 ticket creation and updates, structured escalation and human handoff. Refined escalation topics to remove redundant Outlook authorization while preserving ticket actions and a separate notification flow.
AI Readiness & Security Assessments
PowerShell · Microsoft Graph · Microsoft 365 · Active Directory
Developed cloud and domain assessment scripts covering identity, endpoint protection, sharing exposure and AI readiness. Findings include remediation guidance and distinguish missing evidence from verified controls, including evaluation of MFA and Conditional Access enforcement.
